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swastikpanigrahi
Been Around Fabiosi
Joined: 11 Dec 2010
Posts: 58
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 Posted: Sat Dec 25, 2010 8:13 am Post subject: SKODA Dealers' Behavior |
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Hello Folks,
I would like to start a new topic, regarding the behavior and your experience at SKODA Dealers, for any, whether its buying or servicing or ever a normal visit, whether u own it or u r going to own or u just visited to check personally or with a friend, means at any angle u just interact with Dealer regarding some inquiry from any part of India.
Admin, please check this subject, whether its in right chapter. |
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swastikpanigrahi
Been Around Fabiosi
Joined: 11 Dec 2010
Posts: 58
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| Posted: Tue Dec 28, 2010 8:00 am Post subject: |
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Well till now only visits by viewers, no reply.
I should start.
The behavior at the time of selling is good, rather the best, treats like u r going to buy Merc, on time of delivery, the sales agent asks to fit some equipment, if u deny then they start to kick u off like u r beggar, what made me angry. No demo on new car, no check on new car, nothing.
They make face like they are MD of SKODA company.
I found this type of note from Robin, and now I felt this is abs right.
Anyway I kicked their back, much I can do, but it makes a gap for further servicing attitude. |
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jamchamp
Newbie
Joined: 21 Dec 2010
Posts: 26
Location: Mumbai
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| Posted: Tue Dec 28, 2010 5:38 pm Post subject: |
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Initially, I booked a TD (at Mumbai) through the company website. As a result, I got a call from 2 dealers (Autobahn and JMD) within 24 hrs. Finally, I booked with Autobahn, only because it was closer to my place in Mumbai. Both were equally good, the JMD guy seemed more informed as well as enthusiastic.
There has been followup from SKODA backoffice 3 times. Also, after I informed them that I had booked a Skoda Fabia, they asked for a feedback both verbal as well through a simplistic email questionnaire.
The email ID and phone num for highlighting issues were given as customercare@skoda-auto.co.in and 080 67334646. Hope this is of some help.
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cheers
jamchamp |
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swastikpanigrahi
Been Around Fabiosi
Joined: 11 Dec 2010
Posts: 58
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| Posted: Tue Dec 28, 2010 6:22 pm Post subject: |
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| jamchamp wrote: |
The email ID and phone num for highlighting issues were given as customercare@skoda-auto.co.in and 080 67334646. Hope this is of some help. |
Good note of these, but not helpful after u buy, as I tested.
I just entered info like u did in site, one as a new to buy, one as a owner.
For new buy I entered in night, got call on next day early morning.
Other (owner) entered on the day when I got car, till now no response.
Both are with diff name, diff cell no, with all diff.
So...  , don't know what to say, and I knew these things before also, but did a buy as I like German engg and ofcourse they make some good things compare to others. |
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admin
Site Admin
Joined: 04 Jun 2009
Posts: 692
Location: Bengaluru
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| Posted: Tue Dec 28, 2010 9:29 pm Post subject: |
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@Swastik : Your problem is related to the lone dealer in your area.
Service in smaller cities is a problem anyway. It is hard to find competent people.
Things are better in cities like Bangalore and Mumbai with multiple dealers. You always have the option of trying the other one.
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Robin |
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swastikpanigrahi
Been Around Fabiosi
Joined: 11 Dec 2010
Posts: 58
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| Posted: Wed Dec 29, 2010 7:29 am Post subject: |
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| admin wrote: | @Swastik : Your problem is related to the lone dealer in your area.
Service in smaller cities is a problem anyway. It is hard to find competent people.
Things are better in cities like Bangalore and Mumbai with multiple dealers. You always have the option of trying the other one. |
Its right, its about monopoly business. But what about company, as I entered complain to Company not dealer. Company responded to new buy but not to owner. |
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admin
Site Admin
Joined: 04 Jun 2009
Posts: 692
Location: Bengaluru
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| Posted: Wed Dec 29, 2010 7:56 pm Post subject: |
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Understanding the Skoda customer service is a task in its own.
Sometimes they are prompt. Quite often your request is lost.
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Robin |
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orionph05
Been Around Fabiosi
Joined: 15 Jul 2009
Posts: 256
Location: Bangalore
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| Posted: Sun Jan 02, 2011 4:37 pm Post subject: |
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Customer service is indeed issue in cities with single dealer not only skoda but for most other brands.
I noticed spares are easily available of the shelf in cities like bangalore.
Also you have option of multiple dealers for spares also.
I had been to my home town and was shocked to hear wiper will take 15 days to come.
Skoda plant is 200 kms from my home town
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Rgds
Pravin
Bangalore |
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fabFan
Newbie
Joined: 15 Dec 2010
Posts: 5
Location: Bangalore
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| Posted: Sat Jan 08, 2011 6:30 pm Post subject: |
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Got delivery of my Fab Amb 1.2 P Yesterday and I must say the experience with the dealer was exceptional, the SP was excellent and so was the entire dealership (tafe access hosur rd) never tried to sell any accessory
A Happy Happy me    |
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admin
Site Admin
Joined: 04 Jun 2009
Posts: 692
Location: Bengaluru
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| Posted: Sat Jan 08, 2011 7:19 pm Post subject: |
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| fabFan wrote: | Got delivery of my Fab Amb 1.2 P Yesterday and I must say the experience with the dealer was exceptional, the SP was excellent and so was the entire dealership (tafe access hosur rd) never tried to sell any accessory
A Happy Happy me |
Congrats buddy!
I visit that showroom quite often. A gentleman named Rajak is quite friendly. Ever willing to give us test drives .
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Robin |
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swastikpanigrahi
Been Around Fabiosi
Joined: 11 Dec 2010
Posts: 58
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| Posted: Sun Jan 09, 2011 7:23 am Post subject: |
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| admin wrote: | | fabFan wrote: | Got delivery of my Fab Amb 1.2 P Yesterday and I must say the experience with the dealer was exceptional, the SP was excellent and so was the entire dealership (tafe access hosur rd) never tried to sell any accessory
A Happy Happy me |
Congrats buddy!
I visit that showroom quite often. A gentleman named Rajak is quite friendly. Ever willing to give us test drives . |
Good buddy, u whi are from BLR will be good in Dealer support.
SKODA as per copany audit officer, sells 60% car in south, specially BLR.
As Skoda CC is there, another + point you got. |
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jamchamp
Newbie
Joined: 21 Dec 2010
Posts: 26
Location: Mumbai
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| Posted: Sat Mar 26, 2011 4:19 pm Post subject: Sewri workshop (mumbai) |
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hi
i got a few scratches on my side mirror. Can se white line (i think thats primer). Will the workshop help in restoring it?
any body has resolved any similar issues earlier.
cheers
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cheers
jamchamp |
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admin
Site Admin
Joined: 04 Jun 2009
Posts: 692
Location: Bengaluru
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| Posted: Mon Mar 28, 2011 7:21 am Post subject: Re: Sewri workshop (mumbai) |
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| jamchamp wrote: | hi
i got a few scratches on my side mirror. Can se white line (i think thats primer). Will the workshop help in restoring it?
any body has resolved any similar issues earlier.
cheers |
They will do it for sure but may charge unreasonably . Just ask fot the cost the next time you visit service station.
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Robin |
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